Terms and conditions

Terms and conditions

Terms and conditions

Terms and Conditions

These terms and conditions govern your use of this website and any service offered; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

If you use this website you are affirming that you have read and understand these Terms and Conditions.

You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to Race Online use of cookies in accordance with the terms of Race Online privacy policy.

Race Online acts as a gateway for you to receive services or merchandise from Third Parties referred to as the (“Organiser”)

A “Organiser” provides services, or sells products or access to their Events on this website. You order services or merchandise through this website from a “Organiser” not Race Online.

If the “Organiser” uses Race Online merchant facility you will be billed by Race Online on behalf of the “Organiser”.

You must notify Race Online of any billing problems or discrepancies within thirty (30) days after they first appear on your credit card account statement. If you do not notify Race Online within thirty (30) days, you waive any right to dispute such problems or discrepancies.

All Parties that use this website as a “Organiser” shall be bound by this agreement.

All matters concerning the merchandise and services desired from a “Organiser”, including but not limited to purchase terms, payment terms, refunds, warranties, guarantees, maintenance and delivery, are solely between you and “Organiser”.

Race Online makes no warranties or representations whatsoever with regard to any goods or services provided by a “Organiser”

You will not consider Race Online, nor will Race Online be construed as, a party to such transactions, whether or not Race Online may have received some form of revenue or other remuneration in connection with the transaction.

You agree that Race Online will not be liable for any costs or damages arising out of such transactions, either directly or indirectly. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals.

Race Online does not assume any responsibility or liability for the actions, product or content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

If you are obtaining any services or merchandise from a “Organiser” on this website for a person under the age of 18 or an incapacitated adult you represent and warrant that you are the parent or legal guardian of that party and have the legal authority to enter into this Agreement and Waiver on their behalf.

Delivery of Goods. Race Online will email a receipt once payment of has been accepted via Race Online payment gateway. Race Online will not be responsible for supply or delivery of any goods or service purchased from a “Organiser”. The “Organiser” or its representatives are responsible for supplying and delivering the seller’s Products to you.

Cancellation Policy: Once a booking or purchase has been made it cannot be cancelled by Race Online.

It is the responsibility of the “Organiser” to communicate its refund policy to you and to issue refunds to you via the Site or otherwise. You understand and agree that Event organizers reserve the right to cancel Events for various reasons, including, without limitation, in the event of weather events (including, but not limited to, heat, fires, storms, lightning and floods), accidents, acts of war or terrorism, military conflicts or riots or for any reason that would affect the safety and security of Event participants and spectators.

In the event of such cancellation, there will be no refund of your payment unless authorized by the Event organiser. If you want to request a refund, you must request the refund directly from the Event organiser. To the extent that an Event is cancelled or does not meet your expectations for any reason, you must contact the Event organiser and your sole and exclusive remedy with respect to the Event is with the Event organiser and not with Race Online.

In the event of such a cancellation you acknowledge that your refund will be minus any transaction or merchant fees incurred by Race Online which have been charged. All communications or disputes regarding refunds are between the Event organiser and you.

Race Online will not be responsible or liable in any way for refunds, errors in issuing refunds or lack of refunds in connection with an Event. In addition, Race Online is not responsible for the truth or accuracy of any listings by Event organisers or the ability of any Event organiser to perform, hold an Event, or complete a transaction. Notwithstanding the foregoing, you may report the misconduct of Event organisers and/or third parties in connection with the Site or any Services to us, and we, in our sole discretion, may investigate the claim and take action.

If you are obtaining any services or merchandise from a “Organiser” on this website for a person under the age of 18 or an incapacitated adult you represent and warrant that you are the parent or legal guardian of that party and have the legal authority to enter into this Agreement and Waiver on their behalf


You agree to indemnify, defend and hold harmless Race Online from all liabilities arising out of or in any way connected to any service, event, merchandise or participation in any event you purchase or enter via this website.

Release and Wavier of Liability

You hereby waive, release, convent not to sue and forever discharge Race Online for all liabilities, claims, actions or damages that you may have against them arising out of or in any way connected with your service, goods, registration or participation in any event, including without limitation any liabilities, claims, actions, or damages caused by negligence of any “Organiser”

Privacy Policy

Race Online (“us”, “we”, or “our”) operates the RaceOnline.co.za website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from raceOnline.co.za

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to: Email address, First name and last name, Phone number, Address, State, ID Number, ICE contact data,Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are Patch Antenna, RFID Chips,Timing Mats, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Use of Data

we use the collected data for various purposes:

To provide and maintain the Service

To notify you about changes to our Service

To allow you to participate in interactive features of our Service when you choose to do so

To provide customer care and support

To provide analysis or valuable information so that we can improve the Service

To monitor the usage of the Service

To detect, prevent and address technical issues

To supply marketing information relating to our products

Transfer Of Data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

we may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation

To protect and defend the rights or property of Race Online

To prevent or investigate possible wrongdoing in connection with the Service

To protect the personal safety of users of the Service or the public

To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Collection of Browser Information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.


We may require the use of cookies, javascript and local shared objects to remember your visit and ensure that commercial interactions can be carried out safely. You can remove cookies and local shared objects from your browser at any time, however this may affect your use of the website.

Internet Security

Data transmission over the Internet cannot be guaranteed as completely secure, therefore we cannot ensure the security of any information you transmit or receive through the Services.

All your credit card details are transferred via industry standard SSL gateways operated by Payfast, accredited service provider. No credit card processing is carried out within the Race Online service.

Changes to this Policy

Race Online reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site. This Policy was last updated on 16/11/2022


For any correspondence between the user and Race Online, please send an email to our queries email address. This can be found at queries@raceonline.co.za. Once an email has been receive we will endeavour to respond to your enquiry in a timely manner.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

Participant Privacy

The registered person (in our case that means a registered event participant), has the right to be forgotten – this essentially means to have all their personal data deleted.

We believe that the participant is entitled to be forgotten and have all their personal information held in our systems deleted at any time. A participant may currently only request that we delete their data, the actual delete function is an administrative function to prevent random deletions by people.

A natural (and possibly unfortunate) consequence of deleting all this data is that the participant who does so is now unable to take part in events that he or she entered but have not yet happened! Additionally, Race Online will no longer be able to respond to requests from this person. Once personal data is deleted, they cannot be recovered.

As an alternative to deleting all data, Race Online provides the facility that the participant may hide his or her identity in public (on participants or results lists, etc.) without deleting the data and profile. This can be done by the participant logging in to their profile and changing their privacy settings. Our privacy controls the information within our system, if an event organiser then uses a third party software and displays your name this is to be addressed with the event organiser not with Race Online. Race Online has given event organisers functions to be able to see who has altered their privacy settings for purposes of not being displayed in public. Competitors should also read the privacy policy of events they are entering.


Your use, or access, of the Race Online Website constitutes your agreement to be bound by these provisions. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have, in good faith, reason to believe that such action is necessary to comply with any judicial proceeding or court order or legal process served on our website. If you do not agree to this Policy you may not access or use this website.

Terms and conditions

Revised 17 November 2022 (#3)